Returns, Exchanges, & Privacy


Looking for the exchange/return center? Click Here

Looking to purchase a discounted rate return label to print from home? Click Here

THE QUICK NOTES:

    • Shoes must be unworn and in original packaging.
    • 30 day return & exchanges (Within 30 days of delivery)
    • We cannot process international exchanges.
    • Returns & exchanges are free (no re-stocking fee), you just pay to ship it back to us.
    • For exchanges, we'll cover the shipping fee back out to you.
    • Once returns and exchanges arrive at our warehouse, they'll be processed in 3-5 days.
    • Same day cancellation requests are not guaranteed. Duplicate purchases placed by customer is the responsibility of the customer, as these are ready to ship items and orders are filled quickly.
Note: It is the responsibility of the buyer to make sure that the correct delivery address is entered upon placing the order. While Little Love Bug always does everything we can to help customers out, we cannot guarantee address changes (or shoe size changes) as most orders are processed and shipped quickly through a third party. Please double check the address entered, as we are not responsible for packages that are sent to the wrong address or for a change of mind of shoe size/design after placing an order.

 

Ahhhhh! They don't fit! How do I exchange?!

No problem. As long as they haven't been worn, they are post marked to be returned within 30 days of being delivered and you have the original packaging (that cute little dust bag you get your shoes in) - Head to the exchange or return center here.

Customers are responsible for return shipping costs (we had too many people taking advantage of free shipping), BUT we made it simple and easy to purchase a discounted rate return label here. Please make sure you have a printer to use to print the label AND know it takes about 24 hours for us to get that in to your in-box. This is a cheaper and contact-less way to pay for your return postage. 

* Please note: The fulfillment center reviews all incoming items requesting an exchange or return. If we receive a return or exchange is requested of worn shoes (shows any visible wear), your items will not be accepted. If this occurs, you will get an e-mail letting you know that your return has not been accepted. The worn shoes will be taken to donation and no refund will be given. No exceptions will be made.

 

RETURN/EXCHANGE POLICY

You'll love Little Love Bug’s lineup of girl and boy soft sole shoes – If you don’t love them – Ship them back for your money back of any unworn items or exchange them for something different. Customer service is important to us and we are happy to take care of an exchange or refund for any unworn shoes within 30 days of delivery.

* As a small business we cannot accept anything beyond 30 days of delivery. As a provider of small batch items - Often sizing and designs are limited - Causing us to restock items that have been removed from Little Love Bug’s website. Exchanges and returns cost quite a bit, so it gets confusing and costly. We apologize for the inconvenience this may cause, but no exceptions will be made. If shoes are too small or too big - Don't wait! We get requests 6 months past a purchase. We know first had, as Moms, things get hectic, but we can no longer make exceptions.*

All clearance/discounted products are final sale.

Exchange: Once we receive your shoes they will be processed within 3-5 day. We then will ship out your new shoes (on us).

* Customers are responsible for return shipping charges for all returns except in the case of a manufacturing defect or a shipment mistake.

Returns: We are so sorry they didn’t work out for you! You will be refunded for your order (less original shipping) as soon as we receive your returned shoes. You will be fully refunded for the shoes returned (i.e. not the initial shipping cost, as it has already been used to ship to your door).

* Customers are responsible for return shipping charges for all returns except in the case of a manufacturing defect or a shipment mistake.

Item Defect

All of Little Love Bug’s items are handmade. Although rare, there is a chance of a defect. In that case, please reach out within 14 business days. We are more than happy to get you a new pair, along with a prepaid label to return the defected shoes. Please note the fulfillment center is instructed to only swap out like for like item (not a different shoe, size or color). Also note that item defects are considered to be visible upon arrival (not after 2 months of use or family pet using for a chew toy). Sorry about that! In the event of a manufacturing defect or shipment mistake, please e-mail info@littlelovebugcompany.com

 

International: All sales are final.

 

Privacy Policy


SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. 
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates. 

SECTION 2 - CONSENT

How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no. 

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdrawing your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting me at info@littlelovebugcompany.com. 
SECTION 3 - SHOPIFY

My store is hosted on Shopify Inc. They provide me with the online e-commerce platform that allows me to sell my products to you. 
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. 

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at. 

SECTION 4 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.  Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 5 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 6 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact me at Info@LittleLoveBugCompany.com