Returns, Exchanges, & Privacy

RETURN/EXCHANGE POLICY

You'll love my lineup of girl and boy moccasins – If you don’t love them – Ship them back for your money back of any unworn items or exchange them for something different. Customer service is important to me and I am happy to arrange an exchange or refund for any unworn shoes within 30 days of purchase.

* As a small business I cannot accept anything beyond 30 days. As a provider of small batch items - Often sizing and designs are limited - Causing me to restock items I've removed from my website. Exchanges and returns cost me quite a bit, so it gets confusing and costly. I apologize for the inconvenience this may cause, but no exceptions will be made. If shoes are too small or too big - Don't wait! I get requests 6 months past purchases. I know as a Mom things get hectic, but I just can no longer make exceptions. *

As long as they aren’t worn – send ‘em on back to:

Annex

3446 NE Broadway

Portland OR 97232

All clearance/discounted products are final sale.

Exchanges: Once I receive your shoes, I will ship out your new shoes. As a Mom, my brain definitely isn’t what it used to be, so please make sure to include a note of who you are and what you’re wanting to exchange them (style, size, and color).

* Customers are responsible for return shipping charges for all returns except in the case of a manufacturing defect or a shipment mistake.

Returning: I’m so sorry they didn’t work out for you! Please make sure you include a note letting me know you are returning them, along with your name (or order number). I will refund your order (less original shipping) as soon as I receive your returned shoes. You will be fully refunded for the shoes returned (i.e. not the initial shipping cost, as it has already been used to ship to your door).

* Customers are responsible for return shipping charges for all returns except in the case of a manufacturing defect or a shipment mistake.

Item Defect

All of my items are handmade. Although rare, there is a chance of a defect. In that case, please reach out within 14 business days. I am more than happy to get you a new pair, along with a prepaid label to return the defected shoes. Please note the fulfillment center is instructed to only swap out like for like item (not a different shoe, size or color). Also note that item defects are considered to be visible upon arrival (not after 2 months of use or family pet using for a chew toy). Sorry about that! In the event of a manufacturing defect or shipment mistake, please e-mail janeto@annexfulfillment.com and she will get you fixed up.

International: All sales are final.

It is the responsibility of the buyer to make sure that they enter the address correctly. While I always do everything I can, I cannot guarantee address changes as most orders are processed and shipped closely to the order date. Please double check the address you are entering, as I will not be held responsible for packages that are sent to the wrong address that the buyer has entered.

Privacy Policy

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 - CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdrawing your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting me at leslie@littlelovebugcompany.com.

SECTION 3 - SHOPIFY

My store is hosted on Shopify Inc. They provide me with the online e-commerce platform that allows me to sell my products to you.

Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at.

SECTION 4 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 5 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 6 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact me at Leslie@LittleLoveBugCompany.com

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