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- Shoes must be returned in their original packaging (that cute little dust bag you get your shoes in).
- Items returned must not be worn, altered or damaged.
- Items must be returned within 30 days of delivery to you.
- Returns on items received after 30 days of delivery are accepted at our discretion (info@littlelovebugcompany.com).
- The fulfillment center reviews all incoming items requesting an exchange or return. If we receive an item that shows wear, damage, or alterations, your items will not be accepted. If this occurs, you will get an e-mail letting you know that your return has not been accepted. No refund will be given. No exceptions will be made.
- International orders are final sale.
- Customers are responsible for return shipping costs (we had too many people who took advantage of free shipping and caused quite a mess), BUT we made it simple and easy to purchase a return label here, which absorbs half the cost of you running to your local postage store. Please make sure you have a printer, to print the label AND know it takes about 24 hours for us to get that in to your in-box.
- For exchanges, we'll cover the shipping fee associated with shipping your new requested pair.
- Once returns and exchanges arrive at our warehouse, they'll be processed within 5-7 business days.
- We do not have voice phone call services at this time.
Shipping Info
- Free shipping on order $150+
- All items are ready to ship from my warehouse in Portland, Oregon off of Broadway Street (unless otherwise notated on my site on an individual product aka pre-sale)
- Local pickup can be arranged
- We aim to ship out within 5 business days (excluding holidays), but please note I am a small shop so if there was a recent launch or sale - Things can get slightly backed up... I'm not Amazon 😉
- All orders include tracking
- Priority shipping is no longer offered
General Order Info
- Same day cancellation, or modification requests are not guaranteed.
- Duplicate purchases placed by customer is the responsibility of the customer, as these are ready to ship items and orders are filled quickly by a third party processing center.
- We reserve the right to refuse or limit quantities to anyone we believe may be purchasing items for resale. Sales to anyone believed to be a reseller or bulk purchaser are final, and no exchanges or returns will be granted.
- It is the responsibility of the buyer to make sure that the correct delivery address is entered upon placing the order.
Defective Items
All of Little Love Bug’s items are handmade. Although rare, there is a chance of a defect. In that case, please reach out within 14 business days. Please note the fulfillment center is instructed to only swap out like for like item (not a different shoe, size or color). Also note that item defects are considered to be visible upon arrival (not after 2 months of use or family pet using for a chew toy). In the event of a manufacturing defect or shipment mistake, please e-mail info@littlelovebugcompany.com
Clearance
ALL Clearance and Discounted Products are FINAL SALE.
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