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The following items are final sale and cannot be returned or exchanged:
- Any Clearance Items
- Grab Bags
- Warehouse Sale Items
- Hair Accessories
An item may be returned if it is sent back:
- Unworn
- Unaltered
- Has original tags and packaging with dust bag
- Free of stains, odors, animal hair and any damage
- Returned within 30 days of delivery to you. Not accepted after 30 days.
Shipping an item back:
- Is the responsibility of the customer, BUT we made it simple and easy to purchase a return label here, which absorbs half the cost of you running to your local postage store. Please make sure you have a printer, to print the label AND know it takes about 24 hours for us to get that in to your inbox, check your Spam Folder if you don't receive it within 24 hours.
Exchanges:
- We cover the shipping fee associated with shipping your new requested pair.
- Once exchanged items arrive at our warehouse, they'll be processed within 5-7 business days.
Other Info:
- Our amazing returns center reviews all incoming items. If we receive an item that does not meet our return requirements, your items will not be accepted. If this occurs, you will get an e-mail letting you know that your return has not been accepted. No refund will be given. No exceptions will be made. Customer will be responsible to have the item shipped back to them.
- International orders are final sale.
- We do not have voice phone call services at this time.
Shipping Info
- Free shipping on order $150+
- All items are ready to ship from my warehouse in Portland, Oregon off of Broadway Street (unless otherwise notated on my site on an individual product aka pre-sale)
- Local pickup can be arranged
- We aim to ship out within 5 business days (excluding holidays), but please note I am a small shop so if there was a recent launch or sale - Things can get slightly backed up... I'm not Amazon 😉
- All orders include tracking
- Priority shipping is no longer offered
General Order Info
- Same day cancellation, or modification requests are not guaranteed.
- Duplicate purchases placed by customer is the responsibility of the customer, as these are ready to ship items and orders are filled quickly by a third party processing center.
- We reserve the right to refuse or limit quantities to anyone we believe may be purchasing items for resale. Sales to anyone believed to be a reseller or bulk purchaser are final, and no exchanges or returns will be granted.
- It is the responsibility of the buyer to make sure that the correct delivery address is entered upon placing the order.
Defective Items
All of Little Love Bug’s items are handmade. Although rare, there is a chance of a defect. In that case, please reach out within 14 business days. Please note the fulfillment center is instructed to only swap out like for like item (not a different shoe, size or color). Also note that item defects are considered to be visible upon arrival (not after 2 months of use or family pet using for a chew toy). In the event of a manufacturing defect or shipment mistake, please e-mail info@littlelovebugcompany.com
Clearance
ALL Clearance and Discounted Products are FINAL SALE.
