1) Exchanges and Returns: Click Here for all returns and exchanges. 

*NEW* Now offering the ability to purchase discounted return labels for your convenience from our shop here.

2) Sizing Questions : Click Here

3) Sole Questions : Click Here

**If you need assistance with a recent order (address change or size change prior to shipment or exchange/return update), please contact janeto@annexfulfillment.com at the fulfillment Annex. Please note while we do everything we can to assist, if your order has already been shipped, we are unable to change your address or shoe size.

5) If you've had your shoes for awhile, please check out my blurb in regards to expectations of a soft sole shoe: Click Here