We want you to love every pair
Choose your return option below and fill in your details — all options include a prepaid return shipping label.
- Prepaid label included
- Credit after inspection
- Never expires
- Prepaid label included
- Swap size or style
- Ships once received
- Prepaid label included
- Includes restocking fee
- Refunded after inspection
Store Credit
Return eligibility
- Unworn and unaltered
- Original tags attached
- Original packaging included
- Within 30 days of delivery
- Free of stains and odors
- USA or Canada orders only
Items not meeting requirements will be rejected and returned at your expense. No refunds will be issued for rejected returns.
What's not a defect
Color variations
Minor screen or lighting differences are normal and are not considered defects.
Sizing
Fit varies by foot shape. If you think you received the wrong size, contact us and we'll verify.
Leather characteristics
Scratches, wrinkles, or grain variations are signs of authenticity — not defects.
Important notes
- All returns inspected on arrival
- Rejected returns sent back at your expense
- No refunds for rejected returns — no exceptions
- International orders final (excluding Canada)
- Email support only — no phone support
- Original shipping charges non-refundable
- Store credit is non-transferable
Final sale items
Clearance items (prices ending in .95), Warehouse Sale items, and international orders (excluding Canada) are final sale and cannot be returned, exchanged, or refunded.
Frequently Asked Questions
Quick answers about shipping, orders, returns and Little Love Bug policies.
Shipping Information
Free standard U.S. shipping is available on qualifying orders $99+.
In-stock items ship from our Portland, Oregon warehouse unless a product page specifically notes that an item is a pre-sale or pre-order.
We aim to ship within 5 business days, excluding holidays. During large launches or sales, processing may take a little longer.
Every shipped order includes tracking. Priority shipping is not currently offered.
Local pickup may be arranged upon request.
Can I Change or Cancel My Order?
We process orders quickly, so cancellation or modification requests cannot be guaranteed once an order is placed.
Please double-check your shipping address, sizes and quantities before checkout.
Duplicate orders placed by a customer are the customer's responsibility.
My Package Says Delivered — What Now?
Once a carrier marks a package as delivered, Little Love Bug cannot assume responsibility for packages that are lost, stolen or misdelivered.
Please make sure your delivery address is accurate and secure, and use your tracking information to follow your shipment.
Returned or Refused Packages
If a package is returned to us because of an incorrect or incomplete address, refusal of delivery, or failed delivery attempts, original shipping charges are non-refundable.
You may choose to pay the applicable reshipment fee or receive a refund for the merchandise cost, less original shipping charges where applicable.
What If My Item Arrives Defective?
Little Love Bug products are made with care, but on rare occasions a manufacturing defect may occur.
If you believe your item arrived defective, please contact us within 14 business days of delivery.
Approved defect replacements are exchanged like-for-like for the same eligible product rather than a different style, size or color.
Are Sale & Clearance Items Final Sale?
Yes. Clearance and discounted sale items are final sale and are not eligible for returns, exchanges or store credit.
Please review sizing and product details carefully before purchasing a final-sale item.
International Orders
International orders are final sale.
Customers are responsible for confirming that their shipping address is complete and accurate before placing an international order.
Bulk & Reseller Orders
We reserve the right to limit quantities or refuse orders we reasonably believe are being placed for unauthorized resale.
Orders identified as reseller or bulk-purchase orders may be considered final sale and not eligible for returns or exchanges.
Do You Offer Price Adjustments?
Because we're a small, mom-run business with limited inventory, we do not offer post-purchase price adjustments if an item goes on sale after an order is placed.
Once your order is confirmed, the purchase price is set.
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