We want you to love every pair
Need a different size or want to make a return? Choose the option that works best for you. Each option includes a prepaid return shipping label.
- Prepaid return shipping label
- Credit issued after inspection
- Store credit never expires
- Lowest return fee
- Prepaid return shipping label
- Replacement shipping included
- Swap size or style
- Ships after return is received and inspected
- Prepaid return shipping label
- Return processing and inspection included
- Refund issued after inspection
- Original shipping charges are non-refundable
Store Credit
Return eligibility
- Unworn and unaltered
- Original tags attached
- Original packaging included
- Within 30 days of delivery
- Free of stains and odors
- USA or Canada orders only
If your return doesn't meet our eligibility requirements, we'll contact you to explain the issue and discuss available options. Return shipping charges may apply.
What's not a defect
Color variations
Minor screen or lighting differences are normal and are not considered defects.
Sizing
Fit varies by foot shape. If you believe you received the wrong size, contact us and we'll verify.
Leather characteristics
Natural scratches, wrinkles, and grain variations are characteristics of genuine leather.
Important notes
- All returns are inspected on arrival
- Ineligible returns may be sent back at your expense
- We'll contact you if a return doesn't qualify
- Original shipping charges are non-refundable
- Store credit is non-transferable
- Email support only — no phone support
Final sale items
Items clearly marked Final Sale, including designated clearance and Warehouse Sale items, are not eligible for ordinary returns or exchanges.
International orders outside the USA and Canada are final sale. This does not limit remedies required by law for qualifying defects or fulfillment errors.
For eligible Reserve Your Pair orders, the standard 30-day return window begins on delivery. Product-specific final-sale terms still apply.
Frequently Asked Questions
Quick answers about shipping, orders, returns and Little Love Bug policies.
Shipping Information
In-stock items ship from our Portland, Oregon warehouse unless a product page specifically notes that an item is a pre-sale or pre-order.
We aim to ship within 5 business days, excluding holidays. During large launches or sales, processing may take a little longer.
Every shipped order includes tracking. Priority shipping is not currently offered.
Local pickup may be arranged upon request.
Can I Change or Cancel My Order?
We process orders quickly, so cancellation or modification requests cannot be guaranteed once an order is placed.
Please double-check your shipping address, sizes and quantities before checkout.
Duplicate orders placed by a customer are the customer's responsibility.
My Package Says Delivered — What Now?
Once a carrier marks a package as delivered, Little Love Bug cannot assume responsibility for packages that are lost, stolen or misdelivered.
Please make sure your delivery address is accurate and secure, and use your tracking information to follow your shipment.
Returned or Refused Packages
If a package is returned to us because of an incorrect or incomplete address, refusal of delivery, or failed delivery attempts, original shipping charges are non-refundable.
You may choose to pay the applicable reshipment fee or receive a refund for the merchandise cost, less original shipping charges where applicable.
What If My Item Arrives Defective?
Little Love Bug products are made with care, but on rare occasions a manufacturing defect may occur.
If you believe your item arrived defective, please contact us within 14 business days of delivery.
Approved defect replacements are exchanged like-for-like for the same eligible product rather than a different style, size or color.
Are Sale & Clearance Items Final Sale?
Yes. Clearance and discounted sale items are final sale and are not eligible for returns, exchanges or store credit.
Please review sizing and product details carefully before purchasing a final-sale item.
International Orders
International orders are final sale.
Customers are responsible for confirming that their shipping address is complete and accurate before placing an international order.
Bulk & Reseller Orders
We reserve the right to limit quantities or refuse orders we reasonably believe are being placed for unauthorized resale.
Orders identified as reseller or bulk-purchase orders may be considered final sale and not eligible for returns or exchanges.
Do You Offer Price Adjustments?
Because we're a small, mom-run business with limited inventory, we do not offer post-purchase price adjustments if an item goes on sale after an order is placed.
Once your order is confirmed, the purchase price is set.
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