Returns & Exchanges
We want you to love every pair
If something isn't quite right, we've made returns and exchanges straightforward. Choose the option that works best for you — all include a prepaid return shipping label.
- Prepaid return label included
- Credit issued after inspection
- Never expires
- Prepaid return label included
- Swap size or eligible style
- Ships once return is received
- Prepaid return label included
- Includes restocking fee
- Refunded after inspection
How it works
Return eligibility
- Unworn and unaltered
- Original tags attached
- Original packaging
- Within 30 days of delivery
- Free of stains & odors
- USA or Canada only
Items not meeting requirements will be rejected and returned at your expense with no refund issued.
What's not a defect
Color variations
Colors may appear slightly different depending on screen settings. Minor differences are normal and not defects.
Sizing
Fit varies by foot shape. If you think you received the wrong size, contact us and we'll verify.
Leather characteristics
Genuine top-grain leather varies hide to hide. Scratches, wrinkles, or grain variations are authenticity marks — not defects.
Important notes
- All returns inspected upon arrival
- Rejected returns sent back at your expense
- No refunds for rejected returns — no exceptions
- International sales final (excluding Canada)
- No phone support — email only
- Original shipping charges non-refundable
- Store credit is non-transferable
Clearance items (prices ending in .95), Warehouse Sale items, and international orders (excluding Canada) are final sale and cannot be returned, exchanged, or refunded under any circumstances.
Frequently Asked Questions
Shipping Info
Free shipping on orders $75+ (USA only).
All items are ready to ship from our warehouse in Portland, Oregon (unless otherwise noted on an individual product listing, such as pre-sale items).
Local pickup may be arranged.
We aim to ship orders within 5 business days (excluding holidays). During major launches or sales, processing times may be slightly extended.
All orders include tracking. Priority shipping is not offered.
Delivered Packages
Once a package is marked as delivered by the carrier, Little Love Bug is not responsible for lost, stolen, or misdelivered packages. Please ensure your shipping address is accurate and secure.
General Order Information
Same-day cancellation or modification requests are not guaranteed, as orders are processed quickly through a third-party fulfillment center.
Duplicate orders placed by a customer are the customer's responsibility.
We reserve the right to refuse or limit quantities to anyone we believe may be purchasing items for resale. Orders placed by resellers or bulk purchasers are final sale and not eligible for returns or exchanges.
Customers are responsible for ensuring that the correct shipping address is entered at checkout. All international orders are final sale.
Returned or Refused Packages
If a package is returned to us due to an incorrect or incomplete address, refusal of delivery, or failed delivery attempts, original shipping costs are non-refundable. Customers may choose to pay reshipment fees or receive a refund for the item cost minus original shipping.
Defective Items
All of Little Love Bug's items are handmade. Although rare, there is a chance of a defect. In that case, please reach out within 14 business days. Please note the fulfillment center is instructed to only swap out like for like item (not a different shoe, size or color). Also note that item defects are considered to be visible upon arrival (not after 2 months of use or family pet using for a chew toy).
Clearance
ALL Clearance and Discounted Products are FINAL SALE.
ALL International Orders are FINAL SALE.
Price Match Policy
We're a small, mom-run shop with limited stock, and fairness for all our customers is our priority. To honor everyone's support, we don't adjust prices after purchase if items go on sale. Once your order is confirmed, the price is set. Thank you for supporting our small business!
